- Public Services and Their Users
Introduction
Page 4 to 5
Reference Points
Page 6 to 9
Part 1: Modernization of the Administration and Quality of Service
Page 12 to 18
Page 19
Page 20 to 29
Page 30 to 32
Page 34 to 41
Page 42 to 48
Page 49
Part 2: Service Users’ Point of View
Page 52 to 58
Page 59
Page 60 to 66
Page 67
Page 68 to 75
Page 76 to 84
Page 86 to 89
Page 90 to 98
Page 99
Part 3: A New Life at the Counter?
Page 102 to 110
Page 111
Page 112 to 120
Page 122 to 129
Research on Social Issues
Page 130
Page 131 to 136
Created in 1946, this journal is published by the French National Family Allowance Fund (Caisse nationale des allocations familiales) as a tool for reflection for social workers and a place for synthesis and debate for researchers and decision makers.
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- Uploaded on Cairn-int.info on 18/05/2010
