- The quality of public services: Multiple approaches
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Page 4 to 9
Part 1. Quality, an institutional undertaking
Page 12 to 20
Page 21
Page 22 to 31
Page 32 to 36
Page 37
Page 38 to 44
Part 2. The role of users in the pursuit of quality
Page 48 to 56
Page 57
Page 58 to 67
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Page 69 to 72
Part 3. Quality put to the test by organizations and professional approaches
Page 76 to 84
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Page 86 to 95
Page 96 to 102
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Page 104 to 111
Research on social issues
Page 112
Page 113 to 118
Created in 1946, this journal is published by the French National Family Allowance Fund (Caisse nationale des allocations familiales) as a tool for reflection for social workers and a place for synthesis and debate for researchers and decision makers.
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- Uploaded on Cairn-int.info on 30/07/2019
