Informal practices as drivers of formal practices: A case study of a business banking center

François Geoffroy; Pascal Koeberlé

Informal practices as drivers of formal practices: A case study of a business banking center
Suivre cet auteur François Geoffroy, Suivre cet auteur Pascal Koeberlé
In Management & Avenir Volume 105, Issue 7, October 2018, pages 121 to 142

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Barnard (1938) and Roethlisberger and Dickson (1939) opened a new research avenue by considering organizations as systems that are made of both formal and informal attributes. While the study of the relationship between them may bring new insights into processes of organizational behavior (Hunter 2015), the existing literature has overlooked how formal structures foster the emergence of informal practices and processes (Soda and Zaheer 2012). To partially address this limitation, we conducted a participant observation study in a business banking center. We ask the following research question: How do formal and informal activities coexist in decision making in a business banking center?

François Geoffroy

Pascal Koeberlé

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ISO 690		Copy GEOFFROY François, KOEBERLé Pascal, « Quand l’organisation informelle nourrit l’organisation formelle dans un centre d’affaires bancaire », Management & Avenir, 2018/7 (N° 105), p. 121-142. DOI : 10.3917/mav.105.0121. URL : https://preprod.cairn.info/revue-management-et-avenir-2018-7-page-121.htm
ISO 690		Copy GEOFFROY François, KOEBERLé Pascal, "Informal practices as drivers of formal practices: A case study of a business banking center", Management & Avenir, 2018/7 (No 105), p. 121-142. URL: https://preprod.cairn-int.info/journal-management-et-avenir-2018-7-page-121.htm
MLA		Copy Geoffroy, François, et Pascal Koeberlé. « Quand l’organisation informelle nourrit l’organisation formelle dans un centre d’affaires bancaire », Management & Avenir, vol. 105, no. 7, 2018, pp. 121-142.
MLA		Copy Geoffroy, François, et Pascal Koeberlé. "Informal practices as drivers of formal practices: A case study of a business banking center", Management & Avenir, vol. 105, no. 7, 2018, pp. 121-142.
APA		Copy Geoffroy, F. & Koeberlé, P. (2018). Quand l’organisation informelle nourrit l’organisation formelle dans un centre d’affaires bancaire. Management & Avenir, 105, 121-142. https://doi.org/10.3917/mav.105.0121
APA		Copy Geoffroy, F. & Koeberlé, P. (2018). Informal practices as drivers of formal practices: A case study of a business banking center. Management & Avenir, 105, 121-142. https://preprod.cairn-int.info/journal--2018-7-page-121.htm.
DOI		Copy https://doi.org/10.3917/mav.105.0121

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