There are few studies on how a combination of ICTs and new forms of organisation canbe used to improve the performance of the State. This article, which looks at five e-governmentprogrammes and services in the Province of Quebec, shows that the joint of use of ICTs andnetworked governance enables the State to improve its day-to-day operations, the quality of itsservices and the effectiveness of its policies and programmes. Despite the proliferation ofnetworks and flat management structures, public organisations still have a number of bureaucratic features, but these do not stop them from performing effectively.