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Based on a case study of the implementation of the personalised autonomy allowance (APA), this text analyses the way in which a street-level organisation can contribute to setting limits on the discretionary power of officials charged with implementing a social policy. By focusing on a survey by interviews carried out in a French department between 2017 and 2019, it illustrates how recruitment policies, the division of work and IT tools in place within departments influence the discretionary power of agents to spend, manage time and obtain consent and how these policies can thereby determine the public’s experience with the welfare state.

Annie Dussuet
Clémence Ledoux
Claire Sonnet
This is the latest publication of the author on cairn.
This is the latest publication of the author on cairn.
This is the latest publication of the author on cairn.
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