Journal Revue internationale de Psychosociologie 2009/36 | Cairn International Edition [préproduction]

Managers in critical situations

Revue internationale de Psychosociologie
Issue 36, April 2009

Pages: 256
Publisher: ESKA

Foreword

Page 9 to 12

Preparation of the special report
Acknowledgments

Page 13 to 16

Preparation of the special report
Standards, critical incidents, regulations, and managers
Is Frederick Winslow TAYLOR quietly making a comeback?
Franck Bournois, Christian Bourion

Page 17 to 20

Editorial
Relaxing standards
The lever of standardization
Marc Bonnet

Page 21 to 32

Editorial
Dealing with critical incidents
The lever of heuristic skill
Allain Joly

Page 33 to 58

Editorial
Supporting managers
The lever of trust
Christian Bourion

Page 59 to 64

Preliminary research
Literature review
On critical incidents
Franck Bournois, Christian Bourion

Chapter 1: Examples of critical situations

Page 65 to 78

Managers faced with low criticality situations

Page 79 to 97

Managers faced with high criticality situations

Page 99 to 102

A manager faced with the state of mind of a financial organization

Page 103 to 110

Managers faced with the transgressions of Cupid

Chapter 2: How to detect the criticality of a situation ex ante?

Page 111 to 130

Exploratory study
The acceptability of weak signals detected by the human factor receptor
A key factor in systems security
Ambre Brizon, Audrey Auboyer

Page 131 to 142

Development of a concept
The four keys to business intelligence
Early detection of weak signals posing a threat to French companies
François Asselineau

Page 143 to 155

A French prefect’s feedback on emergency decision-making with limited resources
Anticipating and avoiding critical incidents
The example of the Furiani disaster
Jacques Sans

Chapter 3: How to regulate the criticality of a situation ex post?

Page 157 to 198

Exploring a model based on the implicit knowledge of firefighters’ work acquired as a participating professional
The CRASH model
Proximity intervention in the context of disasters. The 1994 New Year's Eve fire at the SWITEL hotel (Antwerp, Belgium)
Erik De Soir

Page 199 to 205

A colonel physician's feedback on emergency decision-making with limited resources
Choosing between life and death in the context of a traumatic emergency
The example of the entrenched camp of Điện Biên Phú
Jacques Delivre

Page 207 to 228

Exploring the internal police environment as a participating professional
Burnout or the effect of wear and tear due to the permanent regulation of critical incidents
The case of the police context
Michel Oligny

Page 229 to 244

Exploratory study
Permanent confrontation with extreme situations
The example of an emergency room at night
Virginie Moisson-Duthoit, Olivier Roques, Jean-Marie Peretti

Page 245 to 256

Exploration of tacit knowledge acquired as a participating professional
Psychosocial support after a critical incident
The case of expatriates
Évelyne Josse

Page 257 to 265

A grounded perspective
Is psychological debriefing dangerous?
Erik De Soir

Chapter 4: Reporting, standards, and results management

Page 267 to 289

Exploratory study
Tetranormalization and results management
The case of LVMH
Nader Mansouri, Bernard Fustier, Jean-Marie Peretti

Page 291 to 307

Exploring implicit knowledge acquired through experience as a chairperson
The meticulous work of the Cour des comptes
François Logerot

Page 309 to 333

Exploratory study
Critical incidents and customer infidelity
The case of the banking sector
Gilles N’Goala

Afterword

Page 335 to 340

Afterword
When poor media standards undermine good management practices
The state of the law weakened by the state of the media
Christian Bourion

Reviews

Page 341 to 347

Reviews

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