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The study of human exchanges and interactions among different currents, fields of research (such as linguistics, psychology and sociology) or prisms concerning topogenetic, mesogenetic and chronogenetic aspects (Kostulski, 2001) has enriched our understanding of the mechanisms governing communication as a system of highly coordinated social activities.
In social psychology and in the field of organizational behavior management, the “social” nature of speech, conversation, and verbal interaction is recognized as a dynamic process and a form of organization. If linguistic features such as grammar or lexicon are easily identifiable and relevant to describe and analyze the construction of social identity, numerous studies have shown the benefits of considering “the identity of humans in society—(…) real, imaginary, fictitious, or even objective or subjective” (Lecolle, 2013, p. 2, our translation). Nevertheless, conversation refers to a set of actions which fall within the competence of interaction, although “the entanglement of multiple resources and the situated nature of the interactional competence make it difficult to observe, describe and standardize them” (Fasel Lauzon, Pekarek Doehler & Pochon-Berger, 2009, p. 121, our translation). The activities that are performed by interlocutors during exchanges in different settings (professional, private, formal, informal, etc.) constitute privileged situations for the studying of social identity and the analyzing of a conversation as a system of coordinated social activities…


Within the field of psychosociology and management of organizational behaviors, the analysis of interactions around disagreements in the workplace is a central topic. This paper introduces a case study connected to a situation of concert preparation during which two groups (musicians and technicians) meet for the organization and the technical operations of a show. Our main objective is to analyze the emerging disagreements in terms of their form, structure and meaning, as well as to identify the interactants’ positioning within their professional group. A qualitative discursive and argumentative analysis was conducted. Results show the emergence of various modalities in the management of disagreements during the exchanges observed in the workplace, as well as elements related to the affiliation to the groups involved in the conflicts. This case study shows the potential of interactions analysis in a workplace to better understand the linguistic phenomena that are related to the participants’ conduct and to their production-mobilization-circulation of knowledge connected to situated professional practices.

  • disagreement
  • linguistic format
  • professional group
  • social identity
  • workplace

Gestion et formatage de désaccords dans les échanges professionnels lors du filage d’un concert

Dans le domaine de la psychosociologie et de la gestion des comportements professionnels, l’analyse des interactions autour de désaccords en milieu professionnel est un sujet central. Cet article présente une étude de cas liée à la situation de la répétition d’un concert au cours de laquelle des musiciens et des techniciens se rencontrent pour l’organisation et la mise en place technique d’un spectacle. Notre objectif principal est d’analyser les désaccords qui émergent du point de vue de leur forme, de leur structure et de leur signification, ainsi que de relever les positionnements des interactants au sein de leur groupe professionnel (respectivement, les musiciens et les régisseurs). A ce propos, une analyse qualitative (discursive et argumentative) a été conduite. Les résultats montrent l’émergence de modalités variées dans la gestion des désaccords lors de situations d’échanges en milieu professionnel, ainsi que des indices d’appartenance aux groupes impliqués lors de conflits inter-groupes. Cette étude de cas montre le potentiel de l’analyse de situations d’interaction en contexte professionnel pour mieux comprendre des phénomènes linguistiques liés aux conduites conversationnelles des participants et à leur production-mobilisation-circulation de savoirs liés à des pratiques situées.

  • désaccord
  • formatage linguistique
  • groupe professionnel
  • identité sociale
  • organisation
Séverine Paquette
Séverine Paquette is a specialized Teacher at the Cantonal School for Deaf Children (ECES) in Lausanne (Switzerland). Her interests concern the study of language learning difficulties and the analysis of students’ speech in special education.
Affiliation: ECES, Rue Cité-Devant, 11 – 1014 Lausanne (Switzerland)
Francesco Arcidiacono
Francesco Arcidiacono is Professor and Director of the Research Department at the University of Teacher Education BEJUNE (Switzerland). His research interests concern the study of social interactions in various contexts of socialization and the analysis of formal and informal learning.
Affiliation: HEP-BEJUNE, Research Department, Ch. de la Ciblerie, 45 – 2503 Biel/Bienne (Switzerland)
Translated by
Dr. Daniel Bosmans
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